First Name

Last Name


Store Location

Date of Visit

On entering the shop were you greeted with a smile and eye contact? YesNoNot Applicable

Were you able to find the product you were looking for? YesNoNot Applicable

Did a member of staff offer to check whether the product was available
in other outlets or make an order for your product? YesNoNot Applicable

Were the staff readily available to help you? YesNoNot Applicable

Was the staff member knowledgable about the product you were looking for? YesNoNot Applicable

If your purchase was a gift were you offered a gift receipt? YesNoNot Applicable

Did the cashier inform you of the return policy? YesNoNot Applicable

Were you happy with the way our staff member gift wrapped your product? YesNoNot Applicable

Would you recommend Franks to your friends ? YesNoNot Applicable

Overall rating of customer service

Rating of staff interaction

Overall rating of the shop’s tidiness

Rate the overall service received at cash point

Rate your overall shopping experience

Other comments